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Support

Need help with NumbleNinja? We're here to assist you.

Contact Us

If you have any questions, feedback, or need assistance, feel free to reach out to us via email. We typically respond within 24 hours.

Frequently Asked Questions

How do I set up NumbleNinja?

After downloading the app from the App Store, sign in with your account, import your subscription link, and select a proxy node. Tap the connect button to activate the VPN tunnel. iOS will ask for your permission to add a VPN configuration on first use.

Which routing mode should I use?

Rule mode is recommended for most users — it intelligently routes traffic based on domain and IP rules, keeping local traffic direct. Use Global mode when you want all traffic routed through a proxy, and Direct mode to bypass all proxy routing.

How do I update my subscription?

Go to the subscription management section in the app. You can add a new subscription link or refresh your existing one. The app supports auto-refresh to keep your node list up to date.

Is my data secure?

Yes. All API communication uses ECDH key exchange (X25519) with AES-256-GCM encryption. We do not collect browsing history, DNS logs, or traffic content. Read our Privacy Policy for full details.

How do I delete my data?

You can delete all locally stored data by signing out within the app or by deleting the app from your device. For server-side account deletion, please contact us via email.